Frequently Asked Questions.
Unless, otherwise stated --- our jewelry is made out of stainless steel or brass and uses 18k gold using the PVD method, it is more durable and more resistant to oxidation and rust. The PVD coating allows our pieces to be water and sweat resistant. We may have some pieces which are NOT entirely water resistant, please read the item description prior to purchasing.
If your Sunspell jewelry tarnishes within a year, we will happily replace it or refund you in a form of store credit. Over time, the golden tone may darken slightly but it should not fade completely. Scratches, breakages and specific parts such as charms, pearl, plastic beads, links, earring backs, posts and clasps are not covered by the warranty.
Yes, we can repair broken links and breakages for free as long as its within 6 months from date of purchase. Please fill up the repair formhere.
Yes, as long as the item is in perfect condition with all its original packaging, including the box and returned within 7 days from date of purchase. Please fill up the return formhere
We accept credit card and Gcash payments via Paymongo
Studio Sunspell ships orders from Monday to Friday. For all deliveries, we ship via GoGoXpress or J&T.
Express pick ups via Grab/Lalamove can be arranged and must be selected upon checkout. Order Cut Off for Same Day Delivery is at 12pm of that day. Kindly wait for our pick up notification sent via email before booking a courier.
Upon order confirmation and receipt of payment, pls allow 1 to 2 processing days prior for order dispatch. You will receive a shipping confirmation with tracking number once your package has been picked up.
It takes 1 to 3 days for orders within Metro Manila and 3 to 5 days for provincial orders. These estimates are provided by our partner courier and once picked up, we are not liable for any delays.
We offer a flat rate of P95 for Metro Manila deliveries and P195 for provincial deliveries.
Yes, we ship free within Metro Manila on orders over P1500
ALL PURCHASE MADE DURING SALE PERIOD CANNOT BE RETURNED/EXCHANGED DUE TO CHANGE OF MIND